Liebe Logitech…

Claude, 20. März 2012, 14:04 Uhr

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Heute ist mir meine Logitech G3 Lasermaus abhanden gekommen. Mit Schrecken habe ich festgestellt, dass man diese nirgendwo mehr kaufen kann – auch nicht auf eBay und Ricardo.
Diese Maus ist in der Community sehr beliebt – bitte dieses Produkt unbedingt wieder herstellen!

Ich suche eine kabelgebundene, symmetrische Lasermaus ohne ergonomischen Schnickschnack.

Vielen Dank
Claude

Zwei Links als Argumente aus der Community: http://www.planet3dnow.de/vbulletin/showthread.php?t=393736 und http://www.computerbase.de/forum/showthread.php?t=1022622

Gebraucht gehen die G3 bei eBay zu teils horrenden Preisen weg.

Die G3 ist doch die beste Maus der Welt : ) Bekommt man leider nicht mehr.

Sehr geehrter Herr Hohl,
vielen Dank, dass Sie mit dem Logitech-Kundendienst Kontakt aufgenommen haben. Ihre Referenz- Nummer für diesen Fall lautet 120320-004342.
Gerne helfe ich Ihnen weiter.
Die G3 wir tatsächlich nicht mehr hergestellt.
Wenn Sie eine symmetrische Gaming Mouse benötigen, kann ich Ihnen nur die G300 empfehlen:
http://www.logitech.com/de-de/gaming/mice-keyboard-combos/devices/gaming-mouse-g300
Die G300 ist aber auch ergonomisch geformt.
Die Maus -Körpergröße beträgt in mm (Höhe x Tiefe x Seite): 72,2 x 112,7 x 39,9, die Kabellänge – 205cm. Die G300 wiegt 112g (inkl. Kabel).
Ich wünsche Ihnen einen schönen Tag und ich hoffe, dass Sie diese Informationen hilfreich finden.
Wenn Sie weitere Fragen haben oder wir Ihnen in anderer Weise behilflich sein können, wenden Sie sich gerne wieder an mich.
Um mir eine Nachricht zukommen zu lassen, möchte ich Sie bitten, auf „Antworten“ zu gehen und Ihre Nachricht dort einzufügen, so erreicht mich Ihre Mitteilung umgehend.
Vielen Dank dass Sie sich für Logitech-Produkte entschieden haben. Bei Fragen und Anregungen können Sie sich gerne jederzeit wieder an uns wenden.
Weitere nützliche Hinweise finden Sie auch auf unserer Support-Website unter http://www.logitech.com/index.cfm/support_downloads/&cl=de,de.
Bitte beachten Sie, dass Sie nach vollständiger Bearbeitung Ihres Falls eine Umfrage zugeschickt bekommen werden, in der Sie um eine Bewertung Ihres Produkts und des erhaltenen Services gebeten werden. Wir sind stets bemüht, unseren Service zu verbessern und freuen uns auf Ihr Feedback.
Mit freundlichen Grüßen
Logitech Europe SA
European Customer Support

Sie haben natürlich recht. Warum soll Logitech überhaupt auf die Wünsche der Community hören? Es könnte ja passieren, dass plötzlich ein Kultprodukt da ist.
Ein Kultprodukt wie Das Keyboard: http://www.daskeyboard.com/ oder die Koss Porta Pro Kopfhörer, die seit 20 Jahren immer noch gleich hergestellt werden und immer noch gleich genial tönen. Und bis heute ein Kultprodukt sind.

Warum auch das herstellen, was die Menschen wollen? Stattdessen lieber zusätzliche Marktforscher einstellen, die umfangreiche Kundensegmentanalysen machen. Dabei _wär’s_ doch SO einfach!

Wir sind die Community. Wir wollen eine Tastatur, die klickt. Kopfhörer, die gut tönen. Und eine schlichte, kabelgebundene Lasermaus. Es sind die einfachen Dinge, die uns gefallen.

Ich bin enttäuscht. Muss ich wohl anderswo nach einer einfachen Maus suchen – und das ist echt verdammt schwer! Überall nur ergonomische Geschwüre mit tausend Tasten. Brauchen wir nicht, wollen wir nicht!

Liebe Grüsse
Claude

Sehr geehrter Herr Holz,
vielne Dank für Ihre Nachricht.
Ich bedauere sehr, dass Sie enttäuscht sind.
Ihre Bemerkungen werde ich natürlich gerne an die entsprechende Abteilung weiterleiten.
Ich möchte Ihnen gerne einen 35% Rabatt Code anbieten. Mit diesem Promocode haben Sie die Möglichkeit ein Produkt Ihrer Wahl aus dem Logitech Sortiment im Logitech Webshop zu erwerben. Dieser Promocode ist 30 Tage gültig und nicht auf Sonderangeboten verwendbar. Wenn Sie den Promocode nicht direkt verwenden möchten, ist es möglich, dass Sie mich zu einem späteren Zeitpunt nochmals kontaktieren und ich sende Ihnen dann schnellst möglich den Promocode zu.
Wenn Sie weitere Fragen haben oder wir Ihnen in anderer Weise behilflich sein können, wenden Sie sich gerne wieder an mich.
Um mir eine Nachricht zukommen zu lassen, möchte ich Sie bitten, auf „Antworten“ zu gehen und Ihre Nachricht dort einzufügen, so erreicht mich Ihre Mitteilung umgehend.
Vielen Dank dass Sie sich für Logitech-Produkte entschieden haben. Bei Fragen und Anregungen können Sie sich gerne jederzeit wieder an uns wenden.
Weitere nützliche Hinweise finden Sie auch auf unserer Support-Website unter http://www.logitech.com/index.cfm/support_downloads/&cl=de,de.
Bitte beachten Sie, dass Sie nach vollständiger Bearbeitung Ihres Falls eine Umfrage zugeschickt bekommen werden, in der Sie um eine Bewertung Ihres Produkts und des erhaltenen Services gebeten werden. Wir sind stets bemüht, unseren Service zu verbessern und freuen uns auf Ihr Feedback.
Mit freundlichen Grüßen
Logitech Europe SA
European Customer Support